Tortoise Shell Bag

At Stitched by Avalon, we focus on providing high-quality handmade products and accessories in the best condition every time. Please review our return and refund policy below.

Important Considerations

• Colour Variations: Please be aware that we cannot guarantee the same tone/shade of the chosen colour as colours and tones can vary from different yarn batches.
• No Change of Mind Returns: We do not accept returns or exchanges for a change of mind. Additionally, colours may look different on various monitors and screens.

Return Policy

• Eligibility: Returns are accepted within 14  calendar days from the date you received your item. To initiate a return, please contact us at .
• Condition: The item must be unused and in the same condition as received.

Steps to Return

• Contact Us: Email us at with a description explaining the fault/defect, how it impacts the quality/use of the product, and include photo(s) for assessment.
• Assessment: We will assess the nature of the fault/defect to determine if it is due to a crafting or manufacturing fault.
  • If the defect/fault is determined to be due to misuse or lack of care by the customer, the exchange will be refused.
  • If the defect/fault is determined to be a manufacturing issue, we will exchange the product. The customer must pay the return shipping cost, which will be reimbursed upon receiving the product.

Conditions

• Original Condition: All goods must be returned in their original condition.
• Unauthorised Returns: Items sent back to us without first requesting a return will not be accepted.

Thank you for supporting Stitched by Avalon!

Flat Rate Shipping: We offer a flat rate shipping fee of $10 on all orders under $150. For orders over $150, enjoy complimentary shipping as a token of our appreciation for your support.

Delivery Timeframe: Once your order is processed, you can expect it to arrive within 3-7 business days. Please note that shipping times may vary slightly based on your location and any unforeseen postal delays. We aim to process and dispatch orders as quickly as possible to minimise any wait time.

Order Tracking: Upon dispatch, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and stay updated on its expected arrival.

To maintain the beauty and longevity of your handmade crochet items from Stitched by Avalon, follow these care instructions:

Spot Washing:

• Gently clean any spots or stains using a mild detergent and cold water.
• Dampen a soft cloth with the soapy solution and gently dab the affected area. Avoid rubbing, as this can cause fibers to fray.
• Rinse the cloth with clean water and dab the spot again to remove any soap residue.
• Lay the item flat on a clean towel to air dry.

Steaming:

• If your crochet product becomes bent or creased, steaming can help restore its shape.
• Use a handheld steamer or the steam setting on your iron. Ensure the iron does not touch the fabric directly to prevent damage.
• While steaming, use your hands to gently reshape the item if necessary. Be cautious, as the fabric can become hot.
• Allow the item to air dry completely before using or storing it.

General Tips:

• Avoid exposing your crochet items to direct sunlight for extended periods, as this can cause colors to fade.
• Store your crochet pieces flat or gently rolled to maintain their shape. Avoid hanging them, as this can stretch the fabric.
• Keep your items away from sharp objects that could snag the yarn.

By following these care instructions, your crochet products will remain beautiful and in great condition for years to come.